FAQ

  • Zipwhip 2.0 Help and Support

    Zipwhip 2.0 is Here! Visit the updated Support Center for Zipwhip 2.0 help. Video: Check out Zipwhip 2.0! _...

    Apr 02, 2018 12:12PM PDT
  • System Status

    We built a dedicated landing page for you to see the status of the Zipwhip app. Please subscribe to updates ...

    Jun 25, 2018 11:17AM PDT
  • Data Security

    Your security and success is our number one priority! Zipwhip has text-enabled over 78 million landline and to...

    Aug 24, 2018 01:03PM PDT
  • What's my username?

    1. Go to the Zipwhip Log In page. 2. Click the Forgot Username hyperlink beneath the blue Log In button. 3....

    Nov 10, 2017 03:59PM PST
  • What's my password? How do I get a new password?

    1. Go to the Zipwhip Log In page. 2. Click the Forgot Password hyperlink beneath the blue Log In button. 3....

    Nov 10, 2017 04:00PM PST
  • How do I import a contact list?

    You can import contacts from other sources into the Zipwhip application. To import contacts, the contacts mu...

    Nov 10, 2017 04:01PM PST
  • How do I add a contact?

    New contacts can be added to your account from either the web or desktop applications. Currently, this is not ...

    Nov 10, 2017 04:01PM PST
  • How do I update a contact?

    Your contacts are stored in your Manage Contacts lists. You can access your contacts by clicking the Zipwhip d...

    Jul 19, 2016 09:53AM PDT
  • How do I save a group?

    Note: Group Messaging is currently only available to Business package users. You can create a contact gro...

    Nov 17, 2016 08:50PM PST
  • How do I update a group?

    You can edit an existing Contact Group. You can change the Group Name, the Contact Group profile image, or...

    Nov 17, 2016 09:16PM PST

Customer Care


  • Click-to-Text the Support Team



    Email The Support Team support@zipwhip.com

    Text/Call the Support Team
    (855) 947-9447

    Monday thru Friday from 6 AM to 5 PM (PT)
support@zipwhip.com
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