Billing and Analytics

  • Service Packages and Features

    Economy Package This package is ideal for small businesses that want to finally turn on the texting channel w...

    Sep 06, 2017 09:41AM PDT
  • What is a DocuSign®?

    DocuSign® is a secure option for you (the customer) to provide and/or update your billing/credit card informat...

    Dec 05, 2017 09:53AM PST
  • Can I pay by check?

    Credit card is the preferred method of payment for Zipwhip services. However, check payments may be accepted ...

    Jul 19, 2016 11:29AM PDT
  • How do I get an invoice?

    Zipwhip is a subscription based service, meaning you pre-pay for the service. Invoices are only available pre-...

    Jul 19, 2016 11:35AM PDT
  • How do I update my billing information?

    To change or update your billing information please email Currently users are not able t...

    Jul 19, 2016 11:33AM PDT
  • I have billing questions? Who do I contact?

    For billing questions or to change (upgrade/downgrade) your services, please text or call: 855-947-9447 or ema...

    Jul 19, 2016 11:34AM PDT
  • Do you need a purchase order?

    A purchase order is the first official offer from a buyer to a seller, indicating requested service type/packa...

    Jul 19, 2016 11:36AM PDT
  • Request a W9

    To request a W9 form please text or call: 855-947-9447 or email

    Jul 19, 2016 11:36AM PDT
  • Create a Report

    The Zipwhip Reports feature lets you create, view, and print a report that shows your inbound (received) and o...

    Aug 18, 2017 09:21AM PDT
  • What is the Reports page?

    The Zipwhip Reports page lets you create, view, and print a report that shows your inbound (received) and outb...

    Aug 02, 2016 03:43PM PDT

Customer Care

  • Click-to-Text the Support Team

    Email The Support Team

    Text/Call the Support Team
    (855) 947-9447

    Monday thru Friday from 6 AM to 5 PM (PT)
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