Product How To

  • Search/View Functionality

    You may only search or view a contact from the conversations panel once that contact or conversation has been ...

    Apr 11, 2017 03:08PM PDT
  • How to set up Auto Reply

    Setting-up Auto Reply: Watch video 1. Select the Auto Reply button in the upper right-hand corner. 2. Nam...

    Feb 23, 2017 01:15PM PST
  • How to Add a Custom Signature

    Watch video You can add a custom signature that appears at the bottom of all the messages you send. The sig...

    Feb 17, 2017 04:32PM PST
  • How do I update the email associated with my account?

    You can use the Edit Profile dialog box to change the email address that is assigned to your account profile. ...

    Sep 21, 2015 02:15PM PDT
  • How do I print my text messages?

    Yes, you can print text messages! 1. Find the conversation you'd like to print in the conversation panel on t...

    Sep 21, 2015 02:24PM PDT
  • How to import a contact list

    You can import contacts from other sources into the Zipwhip application. To import contacts, the contacts...

    Feb 17, 2017 04:26PM PST
  • How do I create a new group?

    Note: Group Messaging is currently only available to Business package users. You can create a contact group i...

    Jun 24, 2016 11:41AM PDT
  • What is a scheduled text/how do I send a scheduled text?

    To send a scheduled text message in the Zipwhip application, you must open the Send Scheduled Text message box...

    Nov 17, 2016 09:12PM PST
  • How do I delete a scheduled text?

    1. First, find the individual, multiple, or group recipient for the scheduled text that you’re looking to dele...

    Sep 21, 2015 02:30PM PDT
  • How do I add an individual contact?

    1. First, log in to the web application at 2. Then, click on the Zipwhip dropdown ic...

    Jun 24, 2016 10:32AM PDT

Customer Care

  • Email The Support Team

    Text/Call the Support Team
    (855) 947-9447

    Monday thru Friday from 6 AM to 5 PM (PT)
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