Problems with Desktop app after 8/2/18

Last Updated: Aug 02, 2018 04:23PM PDT
TLS (Transport Layer Security) Update to 1.2

On 8/2/18, Zipwhip messaging platform retired the TLS 1.0 encryption protocol. We require that all customers support a more secure version of TLS. TLS 1.1 will be the new minimum standard security protocol used by Zipwhip in order to align with industry-wide best practices for security and data integrity. 
 
  • TLS stands for Transport Layer Security, and it is a protocol that provides privacy and a secure data link between two communicating applications, including the sending and receiving of text messages on our platform.
 
Impact of the TLS 1.0 disablement will vary by customer and depends on the ways in ways in which customers you use the Zipwhip platform. Key areas of impact include:
  • User browser access could be interrupted as older browser versions may prevent you from using the Zipwhip web app.
     
  • Older versions of the Zipwhip desktop app will cease to work if customers are not compatible with TLS 1.1 or later. We highly recommend you update to the latest version on the Zipwhip Downloads page.
     
  • API integrations will cease to work if not compatible with TLS 1.1 or later. This includes custom integrations that send requests to Zipwhip and not enabled with TLS 1.1 and TLS 1.2
 
 
 
Having problems with Desktop app after August 02, 2018?
[Symptoms) Unable to send or receive. Cannot connect.
 
If you are experiencing connectivity issues or unable to send or receive a text from your Desktop app, please follow the steps below to solve.
 
  1. Click the Z (Zipwhip) logo in your app tray to open the app.
  2. Exit the app
  3. Confirm Exit
  4. Start the Desktop app
     
Desktop app version #2.7.0b8
  
If you continue to experience issues with your Desktop app, and you can use the Zipwhip Web app without problems, it is possible that something on your local computer cannot negotiate with TLS 1.1 or higher. We ask that you consult your IT person for further assistance.

Should you need additional support from Zipwhip, please contact us at support@zipwhip.com, or text/call us at (855) 947-9447, 6 AM to 5 PM (PT).
 
 
 
 
 



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