Data Security

Last Updated: Aug 24, 2018 01:03PM PDT

Your security and success is our number one priority! Zipwhip has text-enabled over 78 million landline and toll free business telephone numbers in North America alone, so far. Businesses rely on Zipwhip to send and receive billions of texts each year through their existing phone numbers.

Whether it's a dentist office texting 50 appointment reminders a day to a customer-support center handling 50,000 messages an hour, businesses can rely on Zipwhip to handle their text-message traffic efficiently and securely. All day, every day.

To see Zipwhip System Status updates, please subscribe to updates from: http://status.zipwhip.com/


Read more on our compliance here: https://www.zipwhip.com/compliance/


Network & Infrastructure Security:


  • Multi-layer design using different protocols for incoming and outgoing traffic

  • Firewall traffic between layers

  • No direct or outside links are sent to routing, message and customer databases 

  • Automated logging and reporting systems with human oversight and investigation to confirm our security is functioning as designed


Physical Security


  • Nothing but the best! Azure / AWS house production systems and routing databases 


Encryption


  • Zipwhip encrypts all message body data (including PII) at rest using AES256 


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Customer Care


  • Click-to-Text the Support Team



    Email The Support Team support@zipwhip.com

    Text/Call the Support Team
    (855) 947-9447

    Monday thru Friday from 6 AM to 5 PM (PT)
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