Create a Report

Last Updated: Aug 18, 2017 09:21AM PDT
The Zipwhip Reports feature lets you create, view, and print a report that shows your inbound (received) and outbound (sent) message traffic. 

Create a report
To create a report:
1. Log-in to the Zipwhip Web Application.
2. On the Profile menu, click Reports.




The Reports page opens.



3. Click DayWeek, or Month.
4. To print your report, do one of the following:

 
  • If you are using Chrome or Firefox, press Ctrl+P, and then click Print.
  • If you are using Safari, press Command+P, and then click Print.

**Please note, message data in Reports is not reflective in real-time. 
Daily/Hourly totals are reflective on an hourly basis. I.e for the previous hour.
Weekly & Monthly totals are updated at the end of the day.


When you create a report, you must select a Report Period, which is the time period that identifies the start and end date for your report. Zipwhip Reports has three Report Periods: Day, Week, and Month.

Each of these report periods is divided into intervals. If you select Day as the Report Period, then hours is the interval used in the Message Count Graph and Message Count Table. If you select Week, then days is the interval used in the graph and table. If you select Month, then days is the interval.

Day is defined as a calendar day. When you open the Reports page, the default setting is to display the current day as the Report Date. The current time is used, which means that if you open the Reports page at noon, then the page displays message-traffic data only for the first 12 hours of the day. To see message-traffic data for all 24 hours, you must select a day in the past as the Report Date.

Week is defined as a seven day period that starts with the Report Date as Day 1 of the week. This means that if you open the Report page and select Week as the Report Period, then there is message-traffic data for only Day 1 of the week because Day 2 through Day 7 are in the future. To see message-traffic data for all seven days of a Week, then you must select a Report Date at least seven days (one week) in the past.
This means that a week can include days that are in two different months. For example, if you select Monday May 30, 2016 as the Report Date and then select Week as the Report Period, the days in both May and June are included in the Week (May 30 to June 5).

If you select Week as the time period, then the Message Count Graph displays the total number of messages sent/received during each day of the week. The Message Count Table displays the number of inbound, outbound, and total messages sent/received during each day of the week.

Month is a calendar month. This means that when you select Month as the Report Period, the system displays the entire month associated with the Report Date. It doesn’t matter if the Report Date is the first or last day/week of the month; when you select Month, the entire month is displayed.

If you select Month as the Report Period, then the Message Count Graph displays the total number of messages sent/received during each day of the month. The Message Count Table displays the number of inbound, outbound, and total messages sent/received during each day of the month.


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