How do I view account activity in the Switchboard?

Last Updated: Jul 19, 2016 09:41AM PDT
In the default Switchboard view, you can quickly see when an operator is replying to text messages in a specific account. When an operator is replying to incoming messages, then an animated “Typing” indicator appears on the appropriate Account Contact Card. The indicator appears only when an operator is typing a message within that account. If no operators are typing replies, then the indicator does not appear.

Related Topics
How do I log into Switchboard? 
How do I use the Switchboard? 
How do I open an account in Switchboard? 
How do I search for an account in Switchboard? 
How do I see only accounts with unread messages in the Switchboard?

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